He commenced his career with Malaysia Airlines as a cabin crew in 1972, and subsequently moved up the ranks into Management in 1982 as Service Training Executive before joining Jet Airways, in India and later Oman Air, in the Sultanate of Oman. He is a certified Professional Trainer from the Institute of Training and Development, United Kingdom and come with more than 40 years of experience in the aviation industry, particularly in the field of training cabin crew, customer service, soft skills and supervisory management.
He was responsible for the training of cabin crew in Malaysia Airlines from 1982 to 1998, during which time the airline had achieved 5 star rating.
He was seconded to Jet Airways (India) in 1994 for 10 months where he was responsible for re-developing its, In-flight service department and Customer Service which, ultimately became the leading service provider in India. He officially joined Jet Airways in 1998. Initially as its Cabin Crew Training Manager and subsequently re-designated as Manager Product Development
Areas of Expertise
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