Pillay


Pillay

Cabin Crew Director, Cabin Crew Division

A.Pillay is an experienced professional with proven track records of more than 35 years’ work experience in Aviation hospitality, training and education industry with hands-on experience in managing, leading and developing people, in training, customer service, internally and overseas, Malaysia, Brunei & Vietnam. As an Adult Educator with more than 35 years’ experience, he applied and shared his skills, knowledge, experience into action to inspire and motivate team members to develop new skills and build ideas into practical reality giving a dramatic impact into organization’s bottom-line.

Pillay’s main core competencies and specialization are Customer communication, Interpersonal skills, Leadership and customer service, Train-the-trainer, Creativity and innovation, NLP, Emotional Intelligence. Some examples of the courses that Pillay has facilitated: Lead a Customer Focused Organization, Develop Personal Effectiveness, Coaching for Peak Performance, Facilitate Effectiveness Communication and Engagement, lead a Team to Participate in the Service Innovation Process, Developing and Leading High Performance Team, Lead with Service Vision

EXPERIENCE: WSQ and non-WSQ Trainer, WSQ Assessor, Consultant

KEY DOMAIN: Service Excellence, Employability Skills, Leadership, Service Innovation

SECTOR AREAS OF PRACTICE: Aviation, Engineering, Education and Training, Retail, Healthcare, F&B and Public Service

KEY CLIENTELE LIST: Singapore Airlines (SIA), Singapore Airport Terminal Services Ltd (SATS), St. Regis, Ritz Carlton Hotel, ION Singapore, Changi Hospital Group, Mount Alvernia Hospital, Jack’s place, Singapore Workforce Development Agency (WDA), Institute of Adult Learning (IAL), Raffles Institution, Nanyang Technological University (NTU) Singapore, Singapore Customs, Land Transport Authority (LTA)

QUALIFICATIONS / CERTIFICATIONS:

  • Diploma in Human Resource Development Training and Development (DHRD) - Singapore Institute of Management (SIM)
  • Advance Certificate in Training and Assessment (ACTA) (SSG)
  • Master Practitioner NLP Accelerated Excellence.